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The Challenge
Keytronic is a large contract manufacturer that provides electronic services and products ranging from simple consumer devices to complex, high-end commercial and industrial electromechanical products.
One of Keytronic’s suppliers—a large industrial hardware distributor — was not meeting their needs for the following reasons:
- Long lead times
- High prices
- Product quantity restrictions on orders
- Difficulty sourcing custom products
Customer service was also lacking. When Keytronic would call the distributor, they would have to sit through automated phone prompts before reaching a real person. They would never get the same person on the phone and would have to re-explain requirements each time they called. They needed a service-oriented partner they could trust.
The Solution
Keytronic decided to shift business from the large industrial distributor to Blue Ribbon Fastener (BRF) for the following reasons:
- Significantly better prices
- Faster response times
- Strong ability to source custom products
- Transparency when issues arise
- Single point of contact
- Extensive product expertise and ability to meet unique requirements from their clients (for example, products with special coatings)
The Results
50% LOWER PRICES
LEAD TIMES SHORTENED BY MORE THAN 200%
ZERO ISSUES FINDING CORRECT PARTS
To request a quote or connect with a BRF team member, click here.